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Privacy Policy

Jayne Jary Coaching - Client Privacy Notice

This privacy notice explains what to expect us to do with your personal information, who we are, and how you can exercise your data protection rights.

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Contact Details

  

What Information we Collect and Why

We collect and use your personal information to provide and improve our coaching services. The type of information we collect depends on the service you use and our relationship with you.

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To Provide Our Services This is the personal information we collect to operate client or customer accounts, provide bespoke coaching, and deal with queries, complaints, or claims.

  • Names and Contact Details: For booking and managing sessions and for general communication.

  • Health and Wellbeing Information: To ensure client welfare and tailor our coaching to your needs. This is considered special category data and will only be collected with your explicit consent.

  • Payment and Transaction Data: To process payments and maintain financial records. This includes card or bank information and details of the services you have purchased.

  • Third-Party Information: In some cases, and with your consent, we may collect information about family members or other relevant parties if it's necessary for your coaching goals.

  • Correspondence: Records of our emails, phone calls, and other communications.

  • Session Records: Records of meetings and decisions, and, with your explicit consent, audio or video recordings of sessions.

For Business Operations and Marketing This information helps us manage our business and communicate with you.

  • Purchase or Service History: To track your engagement with our services.

  • Profile and Account Information: For managing your account and registration details.

  • Usage Data: Information about how you interact with our website and services to help us improve them.​

 

Our Lawful Basis for Processing Your Data

Under UK data protection law (UK GDPR), we must have a "lawful basis" for collecting and using your personal information. We rely on the following bases for our services:

  • Consent: We will ask for your explicit consent to process your health and wellbeing information and to record any sessions. You have the right to withdraw your consent at any time.

  • Contract: We process your personal data when it is necessary to enter into or carry out a contract with you for our coaching services.

  • Legitimate Interests: We rely on this basis when we believe our use of your data benefits you, us, or others, without causing undue risk. Our legitimate interests for one-to-one and group coaching include:

    • Providing a Bespoke Service: Using your insights to develop a coaching programme tailored to your goals.

    • Facilitating Communication and Logistics: Using your contact details to manage appointments and provide support between sessions.

 

Your Data Protection Rights

Under UK data protection law, you have rights regarding your personal information. These may include the right to:

  • Access: Request copies of your personal information.

  • Rectification: Ask us to correct or complete information you believe is inaccurate or incomplete.

  • Erasure: Ask us to delete your personal information.

  • Restriction of Processing: Ask us to limit how we use your personal information.

  • Object to Processing: Object to the processing of your personal data.

  • Data Portability: Ask us to transfer your personal information to another organisation, or to you.

  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your data.

To make a data protection rights request, please contact us using the details provided above. We must respond to you without undue delay and in any event within one month. You can find out more about these rights and any exemptions on the ICO’s website.

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Where We Get Personal Information From

We get all personal information directly from you.

 

How Long We Keep Information

We will store your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

In line with best practice, we will retain your data for the duration of our coaching relationship and for a period of 7 years after our final session. This is to:

  • Support you effectively: It allows me to refer back to our work should you wish to re-engage my services in the future.

  • Maintain business records: It helps me manage my business and meet legal and financial obligations.

After this retention period, your personal information will be securely and permanently deleted. You may also request that we delete your information sooner by contacting us directly.

 

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly using the contact details provided above.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint

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